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How can we help?

Help & FAQs

Getting Started

How do I create a CallmyMaid Account?

Once you book online an new account will automatically be created for you.

Do you service my area?

CallmyMaid current service area are Washington DC, Northern Virginia and Maryland.

What is included in a standard CallmyMaid cleaning?

Here at CallmyMaid your happiness is our priority,  each Team has a  cleaning checklist that professional will follow. Also, you can leave additional notes in your account after checkout, by contacting us, or by providing instructions during your cleaning.

Some extra services are available, you can select at checkout: Inside the fridge, inside the oven, green cleaning, inside windows, basement, move in/move out, laundry, and inside cabinets.

Important Note: To protect the safety of our Teams, we cannot perform the following: cleaning that requires climbing on ladders, exterior windows, mold removal, deep stain removal, insect and pest removal, cleaning pet messes, cleaning blinds, and items that require heavy lifting.

How much will it cost?

Our prices are based on the number of bedrooms and bathrooms in the apartment, townhome or home. Just select the number and the price is shown instantly on the booking page.

Do you bring your own cleaning supplies, products and equipment?

Yes, we will arrive with all cleaning supplies and equipment like vacuum cleaner, mop and bucket, window, glass, kitchen, bathroom cleaner, gloves, shoes cover, mask, etc… the necessary to make your house sparkle.

Also, if you’d like us to use your cleaning equipment or any special cleaning supplies, just let us know.

Last, we keep all Teams temperature record before any service.

Can I request special tasks or extras?

Of course, CallmyMaid offer a several numbers of add-on services like, windows, inside fridge, laundry, cleaning inside the stove, deep cleaning, moving out cleaning, etc… add-on services that you can select during your booking.

 

Manage Your Account

How do I log into my account?

With CallmyMaid you can book online in 60 seconds. You just need to logging into your account and clicking your name in the top right hand corner.

How do I change my password?

If you would like to change your password, login to your CallmyMaid account, next click on your name at the top right of the page and choose “Change Password”.

How do I change my address?

Follow the steps to change your address, login to your CallmyMaid account then click on your name at the top right of the page and choose “Edit Contact Info”. Once done click “Save Changes”.

How do I change my credit card?

Follow the steps to change your credit card, login to your CallmyMaid account then click on your name at the top right of the page and update your card on file.  Your new card will automatically be updated.

How do I book my first appointment?

Booking your cleaning appointment with CallmyMaid is easy as 1, 2, 3!!!!

Please visit our booking page and fill out the entire booking form, and that’s it!

You can also give us call (571) 363-2633 and we’ll be happy to book your appointment over the phone.

Pricing & Policies

How do I use my CallmyMaid credits?

At CallmyMaid you can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner, then you can select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment.

Can I apply a coupon to an existing appointment?

With CallmyMaid you can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

Why are vouchers for first time customer only?

We have vouchers for first clients because we are happy that they give us the opportunity to enter their beautiful home and show that callmymaid will leave your house like a mirror and you can enjoy your day.

I bought a voucher and CallmyMaid does not cover my area, what should I do?

We have vouchers for first clients because we are happy that they give us the opportunity to enter their beautiful home and show that callmymaid will leave your house like a mirror and you can enjoy your day.

We will do our best to cover your area.

Why do you need my credit card information to redeem a voucher?

At CallmyMaid you can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner.
You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment.
You can not apply your coupon to past appointment that are already completed.

Trust & Safety

Can I trust my cleaning professional?

You can trust CallmyMaid and we will prove you with facts.

All of our employees have undergone background checks, reference checks and are covered by insurance.  Trusted and dependable employees to your home. If any CallmyMaid team is off your preference we will immediately put at your service another team to reclean for free.

What happens if something goes wrong during my appointment?

At CallmyMaid we work hard to make sure that every cleaning appointment is top notch and the best experience.

We know that sometimes things can’t  go the way expected. If something goes wrong, we will make it right. If you should experience any issues during your clean, please contact us and we will happy to send you another Team to reclean for free.

Is my billing information kept safe and secure?

At CallmyMaid, we can assure you that we take security very seriously.

Do the CallmyMaid cleaning professionals go through a background check?

Yes all employees undergo a background and are subject to a reference checks.

 

What is your 100% satisfaction guarantee policy?

At CallmyMaid the client is always right and  want to make sure you are 100% Satisfied with cleaning services. We are happy to offer a 100% satisfaction guarantee.

If for any reason you are not happy with the cleaning service we will send another Team to reclean at no cost.

What is CallmyMaid refund policy?

CallmyMaid will try the best to fulfill the cleaning service, reclean at no cost will be perform and refunds will only be given if you are still not satisfied.

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